Content Transparency
Garden Theatre prides itself on offering a diverse selection of theatrical entertainment. Not all productions may appeal to every person or be appropriate for all ages. Guests are encouraged to familiarize themselves with the shows we offer to make informed decisions before purchasing tickets.
The following productions in the 2020-2021 Season contain strong language:
- Ugly Lies the Bone
- Parade
- A Raisin in the Sun
If you have additional questions about show content or stage effects (such as theatrical fog or strobe lights) that might have a bearing on your comfort, please contact the box office at 407-877-4736 ext. 0.
Who qualifies for the youth ticket rate?
The youth ticket rate applies to guests ages 18 and under.
I’m bringing a little one. Do they need their own ticket?
Children ages two and under who will sit in a lap and do not require their own seat will not need a ticket for admission.
Effective for the 2020 – 2021 Season: Children ages 3 and up are welcome to attend if you purchase a ticket for them. Children under the age of 3 are not permitted in the theatre during live performances or interactive movies*. No lap-sitting will be permitted for any age.
*This policy does not apply to educational performances, sensory-friendly performances, or Milk Money Movies.
Who qualifies for the senior ticket rate?
Persons aged 60 years and older.
Where do I buy tickets?
You may purchase tickets online (using this website), by calling the Box Office, or by visiting the Box Office. The Box Office is open Tuesday – Saturday, 12 – 4 pm, as well as 2 hours prior to any showtime.
Garden Theatre is not able to verify the authenticity of tickets purchased through third parties.
Is there a ticket fee?
The 2019-2020 Season saw another year of incredible growth for your Garden Theatre. A per-ticket fee will apply to online, phone, and in-person ticket purchases, which will go toward the historic preservation and operation of our growing nonprofit.
Subscribers receive the very best benefits and discounts, including no fees on any ticket purchased through the subscription. Visit gardentheatre.org/subscribe for more information.
What is your refund and exchange policy?
While we do not offer refunds, we gladly offer an exchange of your tickets for a $5 fee per order (even if one order includes multiple tickets). The exchange must occur prior to the performance for which you are currently ticketed. The Garden Theatre will not offer compensation for performances missed due to a patron’s no-show by curtain time. If you are unable to make a performance, please call the Box Office at 407-877-4736 x0, or email us at boxoffice@gardentheatre.org.
How do I get my tickets?
Once you’ve made a ticket purchase, you may bring your smartphone or printed email ticket with you and present it to the ticket taker for seating. Tickets cannot be mailed.
When is the Box Office open?
The Box Office is open Tuesdays through Saturdays 12-4pm, and always two hours prior to show time.
Where and what is Will Call?
“Will Call” is the term for the location within a venue where tickets that have been ordered and paid for in advance can be picked up by patrons. Will Call is located in the Box Office.
What is Garden Theatre’s waitlist policy?
The Garden Theatre does not offer a waitlist. If a show is sold out, we cannot guarantee seats to patrons wanting to purchase tickets. We encourage you to purchase tickets as early as possible to ensure your seats.
Are there discounts available for large groups?
Yes. For groups of 10 or more, contact Group Sales at 407.877.4736 ext. 208 or groupsales@gardentheatre.org.
