Reports to: Front of House/Company Manager
Supervises: Volunteers assigned to house management and concession stand

Every employee of Garden Theatre is expected, with no exception, to behave, communicate, and present themselves in a positive, professional, and respectful manner toward customers, vendors, partners, and fellow team members at all times.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO)

House Management:
• Maintain and demonstrate a high level of professionalism, customer service, and positive attitude in every interaction with a team member, a volunteer, and a patron.
• Arrive 90 minutes prior to performance/event start time to set up the auditorium, lobby/concession area.
• Coordinate with Stage Management and Box Office associate to keep track of house count (audience numbers, show updates, groups, special accommodations (wheelchairs, ASL, hearing devices, etc.) sell-out status, and any other house concerns as they arise.
• Supervise volunteers, including pre-show briefing, assignments and customer interactions
• Ensure every phase of house activities is on time or close to scheduled time (house open, audience seated, late arrivals, intermissions, house clear, etc.)
• Troubleshoot any issues that arise with patrons, volunteers, group leaders during each performance.
• Reconcile box office monies at the end of box office associate’s shift.
• Clean and restore the auditorium, lobby area, and concession area immediately after each performance.
• Review the House Manager Handbook for details of specific assignments

Concession Stand Inventory:
• Conduct inventory check periodically and request items that are needed
• Schedule deliveries of F&B items and facilities supplies at the theatre and stock/organize them in designated spaces.
• Reconcile concession cash drawer and cash bag at the end of shifts.
• Alert marketing department if a Garden Theatre’s merchandise is low.

General Shift Schedule (but not limited to):

• Event types: theatrical performances, movie showings, rental/special events, and other live events
• Weekly hours may range between 20 hours to 30 hours per week.
• Weekly hours vary depending on theatre’s schedule (based on length of show and/or show additions):
Thursday: 6:00pm-10:30pm
Friday: 6:00pm-10:30pm
Saturday: 12:30pm-4:30pm and 6:00pm-10:30pm (with a one-hour paid dinner break)
Sunday: 12:30pm-4:30pm

Additional Times:
Summer Tuesday Movies: 7:00am-12:00pm
Rental/Special Events – times will vary, but can include Monday, Tuesday or Wednesday evening performance times.
Halloween City Candy Give-away [October 31st] 5:00pm-8:00pm
Halloween Rocky Horror Picture Show Experience [October 31st] 10:00pm-1:00am

How to Apply/Contact

Please submit a Resume and Cover Letter to careers@gardentheatre.org.

 

The Garden Theatre seeks backstage crew members from time to time throughout the season. These positions include technicians and designers such as: lighting board operators, scenic painters, properties designers, etc. These positions are contracted and are not considered members of the Garden Theatre staff.

If you have an interest in being considered for one or more of these types of positions, please add your name and information to our database for backstage crew via the form accessed by the button below. The form is only used to communicate your interest, and is not an application for an open position.

Thank you for your interest in the Garden Theatre!